Customer Support Representative

Position: Customer Support Representative - 26706
Type: Contract/12+ months

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers, dealers, and Company personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact.
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

High level of attention to detail. Strong communication skills, verbal and written.
Ability to speak French is a nice to have.
Experience with Microsoft Suite.
Four year degree preferred but not required.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Representative (Multi Branch ...
Marion, IL Security Finance
Customer Service Representative
Evanston, IL Chicagoland Executives
Customer Support Specialist
Chicago, IL Venmo
Customer Service Representative
Glenwood, IL Fortive
Customer Service Representative
Peoria, IL Pearl Companies
Customer Support Specialist
Ohio, IL Glassdoor