Customer Support Representative

Position: Customer Support Representative - 26706
Type: Contract/12+ months

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers, dealers, and Company personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact.
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

High level of attention to detail. Strong communication skills, verbal and written.
Ability to speak French is a nice to have.
Experience with Microsoft Suite.
Four year degree preferred but not required.

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